FAQ
The sponsorship program
How does the referral program work?
Each Alaena customer has the opportunity to sponsor their friends .
Once you've entered your friend's email address, they'll receive an email containing your unique referral link. Clicking on it will direct them to our eShop, where their discount code awaits.
Your referral link offers them €20 to use on their first order. Once their order is validated, it's your turn to receive a €20 discount via email.
What are the conditions for validating my sponsorship?
You can refer as many friends as you like. However, to validate your referral and receive your €20 discount , a few conditions must be met:
- Your godchild must have validated their order*,
- This must be their first purchase on our Eshop,
- Your godchild's discount code cannot be combined with other promo codes,
- The user agent and IP address clicking the referral link must match the user agent and IP address making the purchase.
*There is no minimum purchase amount.
What are the different stages of a successful sponsorship?
The referral program consists of four key elements:
- The sponsor sends his unique link to his friends by email,
- The friend clicks on the referral link to get their €20 discount code and makes their first purchase on our Eshop,
- The sponsor receives an email containing a €20 discount code (also available in the “ Alaena Club ” tab of your customer account, “View history”),
- The sponsor applies their discount after validating their basket*.
*You can enter your promo code on the right side of the screen below your shopping cart summary. Enter the code and then click "Apply" to redeem it.
How many friends can I refer?
You can sponsor as many friends as you want.
Do you have a question or need help?
Our customer service will be happy to guide you:
By phone at 05 59 51 15 59 from Monday to Friday from 9 a.m. to 5 p.m.,
By email to: contact@alaena-cosmetique.com